Ticket Policies & Procedures

Ticket Policies & Procedures

Tickets for events at the Sioux Falls Arena are sold during the day through the KELOLAND Box Office at Denny Sanford PREMIER Center. KELOLAND Box Office is open Monday through Friday from 10:00 am to 5:00 pm, with extended hours on event days. The Keloland Box Office is open on Saturdays and Sundays if an event is scheduled. 

KELOLAND Box Office is located on the first floor of Denny Sanford PREMIER Center, just inside the main entrance, facing the Canaries Stadium.

The Box Office at the Arena is also open when there is an event taking place at the Arena. The Arena Box Office is located on the first floor of the Arena, just inside the Arena main entrance. 

Handicapped accessible seating is available. Click here to view seating charts for upcoming events, or here to view our ADA Policy.

General concert, sports, and special event tickets are available at Sioux Falls Arena Box Office and all Ticketmaster locations. Purchases can also be made online at www.Ticketmaster.com or charge by phone at 1-800-745-3000. Call the Box Office directly at (605) 367-8460 (for information only, no ticket sales).

Buyer Beware - Important Information Regarding Purchasing Tickets
Ticketmaster is the official ticketing company for events at Denny Sanford PREMIER Center and Sioux Falls Arena. KELOLAND Box Office, www.Ticketmaster.com, Ticketmaster outlets and Ticketmaster charge-by-phone are the only authorized sources for event tickets. Purchasing tickets at any other unauthorized ticketing website may result in fraudulent tickets, or tickets that cannot be used for entry. These tickets will not be exchanged and/or refunded by the PREMIER Center or Ticketmaster. If you have questions please call our Administrative Office at (605) 367-7288.

Types of Payment Accepted
The Box Office accepts Cash, Checks (up to 10 business days prior to the event), MasterCard, Visa and Discover. Photo ID is required.

Will Call
Customers can pick up their tickets at the Will Call window (located at the Arena Box Office) beginning one hour prior to the event. You must present a photo ID, the confirmation number and the credit card used to place the order if purchased through Ticketmaster. No tickets will be given to anyone other than the name provided.

Camera Policy
Generally, non-professional, still cameras are allowed but video cameras are not. All recording devices are forbidden as are any glass bottles or containers.

Children Age Requirements
Arena Event – Under 2 Free (some exceptions)
RibFest – 12 & Under Free with adult
Stampede – Under 3 Free
Storm – Under 4 Free