Security Policies

All Sioux Falls Arena guests are expected to maintain reasonable and appropriate behavior at all times. Any inappropriate behavior as determined by facility management can result in ejection and possible arrest.

Ejected guests will not receive a refund for their tickets or be compensated in any way.

Inappropriate behavior includes, but is not limited to:

• Standing on chairs/seats
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• Interference with the event, or participants of the event in any way
• Throwing, tossing or discharging any object
• Using profanity and/or other offensive words (verbal or written)
• Taunting or using offensive language against the players, referees or performers
• Entering a seating area without the correct ticket
• Disturbing other guests enjoyment of the event
• Failure to comply with facility personnel
• Violating Sioux Falls Arena rules, regulations and policies
• Violating any local, state, or federal laws

Sioux Falls Arena management reserves the right to deny entry or eject guests displaying inappropriate behavior, as determined by facility/event management.

Age Restrictions

Most Sioux Falls Arena events have a set age limit.

• For Most Special Events – Under 2 Free (May vary for each event)
• RibFest – Under 11 Free
• Skyforce – Under 3 Free
• Stampede – Under 3 Free
• Storm – Under 4 Free

Alcohol

The Sioux Falls Arena has implemented a strict alcohol policy that is designated to protect the guests and the public from alcohol related incidents.

Guests are expected to follow all laws governing the purchase, possession and consumption of alcohol. Guests are responsible for their own drinking and are expected to drink responsibly. It is the responsibility of the patron to ensure they have a safe, responsible means of transportation when leaving the facility.

• Each patron consuming alcoholic beverages must show their ID to obtain a wristband.
• There is a maximum limit of two alcoholic beverage sold to each patron per purchase. This policy is subject to change at any time for any event at the discretion of facility/event management.
• Sioux Falls Arena management reserves the right to eject and have cited any individuals under the age of twenty one (21) who illegally purchase, possess or consume alcohol or are visibly intoxicated. Individuals providing alcohol to those under 21 will also be ejected and subject to citation.
• Alcohol sales cutoff varies by event. Please contact the staff within the Sioux Falls Arena for more information.
• Guests found with alcohol brought from outside the facility will immediately by ejected.
• No alcohol is allowed to leave the facility. Guests attempting to leave with alcohol will have the alcohol immediately confiscated.
• Some events may be designated as ‘non-alcohol’ events. This means alcohol will not be served at these designated events. For information regarding specific event policies, please contact the Sioux Falls Arena at 605-367-7288.

ATM

The Sioux Falls Arena has two ATM’s in the Building. One ATM is located in the outer lobby of the Arena and the other one is on the upper East concourse inside the Arena.

Camera Policy/Video Policy

Professional photographic equipment, as determined by facility management, is prohibited in the facility for all events unless otherwise approved in writing from facility/event management.

Still cameras are allowed in the Sioux Falls Arena for most events. For some concerts and special events photographic equipment may be prohibited. Guests are expected to know the policy before coming to the Sioux Falls Arena. The Sioux Falls Arena is not responsible for items or for providing storage or safe keeping of such items. Please contact Guest Services at 605-367-7288 for event specific information.

Video cameras are not allowed in the Sioux Falls Arena for most events. Please contact Guest Services at 605-367-7288 for event specific information.

Cursing/Offensive Language/Gestures

Cursing, or the use of offensive language or gestures, is prohibited at all times. Guests cursing or using offensive language or gestures may be ejected from the facility.

Entry to Field of Play/Performance Area

Any guests attempting to or actually entering a field of play or performance areas will immediately be ejected or subject to arrest and prosecution.

Ejections

The Sioux Falls Arena management reserves the right to eject guests at their discretion (i.e. violation of facility rules, violation of laws, etc.) at any time. When a patron is ejected, tickets will be collected from the guests and no refund will be given.

Fighting

Any guests involved in a physical or verbal altercation are subject to ejection and arrest.

Puck is in Play Policy (Hockey)

For the safety of all fans, while the puck is in play during hockey games, guests must wait at the top of the vomitory until play has stopped to go to their seat.

Guest Services

Guest Services is in the Sioux Falls Arena Administration Office located around the corner from the Box Office windows.

Intoxicated Guests

Any patron who is intoxicated before entering the Sioux Falls Arena may be denied entry to the facility.

Any patron found intoxicated within the Sioux Falls Arena and causing a disturbance as determined by management, will be asked to leave the facility without refund and may be subject to further consequences.

Lost and Found

Items that are found while cleaning up the building are brought to the Administration office and logged in. If patrons call looking for an item they have lost their name and contact information is also logged.

Items lost at the Sioux Falls Convention Center please call 605-331-0100 and items lost at Howard Wood Field please call 605-367-7900.

Marketing

No unapproved marketing will be allowed on the Sioux Falls Arena property. This includes, but is not limited to:

• Unauthorized distribution of literature and flyers and posting signs, flags, banners and posters.

People found passing out literature or any written forms of unauthorized marketing will be asked to collect all pieces handed out and leave the Sioux Falls Arena complex. The marketing company may be subject to being billed by the Sioux Falls Arena for cleanup costs for any additional pieces found.

No Re-Entry

The Sioux Falls Arena has a No Re-Entry policy. Guests leaving the facility to smoke in a designated smoking area must have their ticket stub and a hand stamp to obtain re-entry to the facility. Guests may be denied re-entry without hand stamp and ticket stub.

Permitted Items

• Purses and diaper bags
• Binoculars and cell phones

These items are permitted but subject to a search.

Prohibited Items

Prohibited items include, but are not limited to:

• No video recorders, audio recorders or other similar electronic devices
• No laser pointers/pens, weapons or firearms.
• No backpacks, large bags, sealed packages of any kind (including gifts for performers)
• No bottles, cans or coolers
• No outside food or beverages (Exceptions are made for certain circumstances)
• No air horns
• No dead or alive animals (except service animals)

Management reserves the right to handle each occurrence on a case-by-case basis. Depending on the item, the patron may either be asked to remove the item from the facility or dispose of them or may be ejected from the facility.

Items which have varying policies include: Cameras, video/audio recording equipment and signs/flags/banners/posters. Please contact the Guest Services at 605-367-7288 for more information.

Searches

All bags, jackets and guests are subject to search upon entering.

For the safety and security of other guests, players and performers any bag brought into the Sioux Falls Arena is subject to search. Only small, personal handbags, baby bags, or other bag that fits underneath the guests ticketed seat will be allowed into the Arena. Sioux Falls Arena advises all guests to leave bags at home or in the patron’s vehicle.

For all events, guests are subject to searches including, but not limited to pat downs and visual searches. Any guests refusing a search of any kind (either personal or bag) shall be refused entry to the facility and may not be eligible for a refund on their ticket purchase.

Smoking

The Sioux Falls Arena is a non-smoking facility. Smoking is allowed outside of the building entrance at the beginning of the first intermission. Any patron found smoking in a non-designated are will be subject to ejection and further consequences.

Guests leaving the facility to smoke in a designated smoking area must have their ticket stub and a hand stamp to obtain re-entry to the facility.

Throwing Objects

Guests found throwing any object within the facility will be ejected.

Tickets

Guests must possess a valid ticket at all times and are only allowed to sit in their ticketed seats. Guests unable to produce a ticket may be ejected from the facility without refund.

Guests who attempt to ‘sneak’ into the facility may be subject to further consequences.